Information We Collect

When you reach out to us for corporate floral arrangements or gift services, we collect details you choose to share. This includes your name, company name, email address, phone number, delivery addresses, and specific requirements for your floral needs. Payment details are also collected when you place orders, though processing occurs securely through our payment partners.

For our corporate clients, we may request additional business information such as company registration details, preferred delivery timing, and budget considerations to help us tailor our service to your needs.

Our site automatically gathers certain technical data when you visit. This includes your IP address, browser type, device information, and how you navigate the site. We use this information to enhance site performance and understand how customers locate our services.

How We Use Your Information

We primarily use your personal information to process orders and deliver excellent service. This includes handling orders, coordinating deliveries, sending confirmations, and following up to ensure your satisfaction.

• Processing and fulfilling flower orders and gift arrangements
• Communicating about order status and delivery timing
• Providing customer support and responding to inquiries
• Improving our services based on feedback and preferences
• Sending relevant updates about our services (with your consent)
• Keeping records for business and legal compliance

We also use aggregated, non-personal information to understand market trends and optimize our operations. For example, we may analyze which arrangement types are most popular in different seasons to better prepare inventory.

With your explicit consent, we may send information about seasonal offerings, special promotions, or new services that could interest your business. You can opt out of these messages at any time by using the unsubscribe link in our emails or by contacting us directly.

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. Your data remains within our business ecosystem and is only shared when necessary to provide services or to comply with legal requirements.

We collaborate with trusted service providers who assist in delivering our services. This includes payment processors, delivery partners, and flower suppliers. These partners are contractually obligated to protect your information and use it solely for the services they provide to us.

We may disclose your information if required by United States law, court orders, or government regulations. This includes compliance with GST regulations, business licensing requirements, and other legal obligations that apply to our operations in New York and across United States.

Data Security and Protection

We treat data security seriously and implement multiple protective layers. Our systems employ encryption for sensitive data transmission, secure servers for storage, and regular security updates to guard against threats.

We also enforce physical security measures for our offices and restrict access to personal information to employees who need it. Our team receives ongoing training on privacy practices and data handling procedures.

Payment information is processed through secure, encrypted systems that meet industry standards. We do not store full credit card numbers on our systems; this data is handled by certified payment processors specializing in secure financial transactions.

While we maintain strong security measures, no system is completely risk-free. We continuously monitor and update our security practices to address evolving threats and uphold the highest protection standards.

Your Rights and Choices

You hold several rights regarding your personal information. You can request to view what we have on you, ask us to correct inaccurate data, or request deletion of your information when legally permissible.

• Access your personal information and understand how we use it
• Request corrections to inaccurate or outdated information
• Ask us to delete your personal information (subject to business and legal requirements)
• Opt out of marketing communications while continuing to receive service-related messages
• Request information about how your data has been shared
• File complaints about our privacy practices

We retain your information only as long as needed for business purposes and legal requirements. Order records are kept for accounting and warranty purposes, while marketing preferences remain until you request removal.

When we no longer need your information, we securely delete or anonymize it. Some data may be retained longer if required by United States business laws or for legitimate business interests such as fraud prevention.

Cookies and Website Technology

Our website uses cookies to enhance your browsing experience and to help us understand how visitors use our site. Cookies are small files stored on your device that remember preferences and enable certain site features.

Essential cookies are necessary for the site to function properly — they enable basic features like navigation and access to secure areas. These cookies do not gather personally identifiable information and are automatically enabled when you use our site.

We employ analytics cookies to learn how visitors interact with our site. This helps us identify popular content, optimize page performance, and improve user experience. This data is collected in aggregate form and does not identify individuals.

You can adjust cookie settings through your browser preferences. Keep in mind that disabling certain cookies might affect some site features and your overall browsing experience.

Business Transfers and Changes

If Silent River Mindhub undergoes major business changes such as mergers, acquisitions, or asset sales, your personal information may be transferred as part of the transaction. We will inform you of any such changes and ensure your data remains protected under privacy standards consistent with this policy.

In the unlikely event that we cease operations, we would ensure that your information is either securely transferred to a successor entity (with appropriate privacy protections) or securely deleted in accordance with data protection best practices.

Updates to This Privacy Policy

We may periodically update this privacy policy to reflect changes in our practices, services, or legal requirements. When substantial changes occur, we will notify you by email or with a notice on our website before they take effect.

Minor updates for clarity or administrative adjustments may be made without prior notice. We encourage you to review this policy periodically to stay informed about how we protect your privacy.

Children's Privacy

Our services are designed for businesses and adult consumers. We do not knowingly collect personal information from individuals under 18. Should we become aware that we have inadvertently collected data from someone under 18, we will promptly remove that information from our systems.

Parents or guardians who believe we may have collected information from their child can contact us using the details below, and we will address the matter promptly.

International Data Considerations

Our primary operations are based in United States, and data is stored and processed within United States's jurisdiction. However, some service providers may process data internationally. When this occurs, we ensure appropriate safeguards are in place to protect your information in accordance with applicable privacy laws.

We comply with United States data protection laws and regulations, including those related to business operations, financial transactions, and handling of customer data. Our practices align with evolving privacy standards in United States's digital economy.